Imperial Plumbing Earns BBB’s 2025 Torch Award Finalist for Ethics in Tucson

Trust flows through every aspect owning a home, from what they buy to who they call for repairs. Local home service businesses must understand this. Trust can't be measured with pressure gauges or water flow meters—it grows in the quiet details: the technician who slips on shoe covers without being asked, the clear price written on a clipboard before any work begins.

When a homeowner in Tucson, Arizona, needs to call a plumber, they're not just seeking technical expertise; they're looking for someone who understands the weight of that trust.

At the heart of Imperial Plumbing’s story is a simple promise: earn homeowner's trust by being honest and open with communication. This approach hasn’t gone unnoticed.

The Better Business Bureau’s Torch Awards for Ethics don’t just recognize technical skill or business growth; they spotlight companies that put integrity at the center of every decision. Imperial Plumbing’s journey to BBB accreditation, and their recognition as a finalist at this year’s BBB Torch Awards for Ethics is a testament to how everyday choices—each honest conversation, each careful repair—shape the foundation of honest and reliable community service.

Imperial Plumbing Earns Place Among 2025 BBB Torch Award Finalists

Continuing its commitment to ethical excellence, the Better Business Bureau serving Southern Arizona announced Imperial Plumbing as one of the finalists for the 2025 BBB Torch Awards for Ethics. This prestigious award program spotlights local businesses that demonstrate transparent practices, fair treatment of employees and vendors, and active support for their communities.

“The Torch Award is the premier award the BBB can present to an organization. While the BBB seal is the “The Sign of a Better Business,” Torch Award winners demonstrate remarkable ethical standards and the highest level of dedication to four key attributes - character, culture, customers, and community” said Irene Coppola, CEO of the BBB Serving Southern Arizona.

For Imperial Plumbing, standing among the top three finalists was more than a milestone—it was a chance to celebrate the values that keep Tucson’s local business community strong. The entire Imperial Plumbing team turned out for the occasion, joined by their families, to mark a night that was as much about community as it was about recognition.

Celebrating Business Ethics at the 2025 BBB Torch Awards

The evening at Casino Del Sol buzzed with energy as businesses from across Southern Arizona gathered for the prestigious BBB Torch Awards ceremony. For Imperial Plumbing, the night was a moment of collective pride. Team members and their loved ones shared in the achievement, making it clear that the company’s commitment to trust and integrity extends well beyond the service call.

For many, this wasn’t just an awards ceremony—it was a heartfelt acknowledgment of the hard work, dedication, and ethical practices that have long defined Imperial Plumbing. The presence of team members’ loved ones added a personal touch to the festivities, underscoring how deeply trust and commitment extend beyond the workplace.

Paul Samorano, owner of Imperial Plumbing in Tucson, Arizona, says his company's recognition as a finalist for the 2025 BBB Torch Awards for Ethics perfectly captures this philosophy.

"We don’t take shortcuts or push weird gimmicks on homeowners—we build confidence by being honest and telling the truth. Every issue requires an honest explanation, every repair requires a careful examination, and every service must be done with putting the homeowner first. The Better Business Bureau's nomination means the world to us. It's a great recognition from a bureau who takes pride in business integrity and reliability", said Samorano.

The awards ceremony, which took place a the wonderful Casino Del Sol in Tucson, Arizona, buzzed with the excitement of honored finalists and industry leaders sharing stories of excellence. For Imperial Plumbing, the occasion was a chance for the team to come together to celebrate its nomination as a finalist for the 2025 BBB Torch Awards for Ethics.

“Seeing every member of our Imperial Plumbing family, from our dedicated technicians to our supportive loved ones, sharing in this moment together is truly special. It reinforces that every interaction we have with our community, every honest conversation, is a building block in a foundation of trust that we’re proud to stand on,” said Samorano.

The night served as a powerful reminder of why Imperial Plumbing has earned its reputation as an ethical leader in home services. By blending professional excellence with a genuine commitment to people—both customers and team members—Imperial Plumbing continues to set the standard in Tucson for reliability, trust, and unmatched service.

The Building Blocks of Homeowner Confidence

Imperial Plumbing earns its trust as a local plumbing services company in Tucson, Arizona, by implementing a open communication approach between its plumbers and homeowners.

Samorano explains, "when our technician explains why a pipe doesn't need replacing yet or takes the time to walk you through the intricacies of your water heater, they’re not just fixing a problem—they’re laying another brick in the solid foundation of confidence that Tucson homeowners rely on."

Indeed, Imperial Plumbing left the BBB Torch Awards event with renewed pride and determination. More than just a nomination, the evening underscored the company’s unwavering dedication to exceptional service and ethical practices within the Tucson community.

As the Imperial team, along with their supportive families, celebrated this milestone, it was clear that Imperial Plumbing’s approach—grounded in transparency, care, and meticulous craftsmanship—resonates deeply with local homeowners.

Southern Arizona's Better Business Bureau 2025 Torch Awards for Ethics marked a moment of professional acknowledgement and a strong reaffirmation of the Imperial Plumbing’s enduring commitment to serving Tucson.

"We will keep doing what has got us this far in the journey; operating at the highest standards that Tucson homeowners expect and deliver service with integrity. We are all-in on this approach and hope for continued business success for many years to come," said Samorano.

Are you ready to experience the same dedication and craftsmanship that earned us the 2025 Torch Award for Ethics? Consider scheduling your plumbing service with Imperial Plumbing today. Join the many Tucson homeowners who put their trust in Imperial Plumbing's expert plumbers ready to serve!